Ebita - Toys Store

Welcome to ebitatoys.com

We do not offer cash refunds, but in eligible cases (as mentioned below), we will issue a Store Credit, which can be used for future purchases. In rare circumstances where a customer insists on a refund to their bank account, and if the request is deemed valid, the refund may be processed to the original payment method, subject to approval by the admin.

Urgent Queries Regarding Orders:

For any urgent queries, our customer service is available Monday to Friday from 11 AM to 5 PM. Please contact us via email at connect@ebitatoys.com.

To Claim a Refund:

Upon receiving your parcel, please record an unboxing video. This is required to claim a refund or replacement in the following cases:

● The item is damaged during transit.
● There is a manufacturing defect.
● A wrong item has been delivered.

Without the unboxing video, we are unable to process any refund or replacement claims, as this step helps prevent fraudulent cases. We appreciate your cooperation in this matter.

Refund and Replacement Process:

● If the order is confirmed but we are unable to ship the product (e.g., due to stock unavailability), we will issue a refund, which will take 5-7 working days to process.

● In cases of damaged or incorrect items, we will arrange for return shipping. If return shipping is unavailable in your area, we may ask you to send the item back through a reliable courier service, for which we will reimburse you up to ₹50 per kg for shipping costs. Please ensure the item is packaged securely in its original condition.

Return of Products:

For returns due to wrong items or damage:

We will arrange a return pickup if possible. If a pickup is unavailable, we request that you ship the product back to us. Please pack the product securely and in the same condition as received. Once we receive the product in good condition, a Store Credit will be issued.

Please note: Returns are not applicable on items purchased during Mega Sales or other promotional sales.

Important Notice:

Terms and conditions may vary according to government e-commerce guidelines. While we strive to update our policy, the final decision on returns and refunds will be at the discretion of EbitaToys.

To ensure the highest quality for our buyers, we do not reissue products that have been returned by other customers, particularly during times of national or regional emergencies.

We value your cooperation and understanding in helping us provide the best service possible.